At naxwin, we understand that your privacy is more than a legal requirement — it is the trust you place in us. This document clearly explains how we collect, use, and protect your personal information.
Here is how we ensure your personal information is always protected and used responsibly.
All data transmitted between your device and naxwin servers is protected with industry-standard 256-bit SSL encryption, meaning your information cannot be stolen or intercepted in transit.
Naxwin operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to the seven data protection principles set out in the Act without exception.
You have the right to access, correct, or request the deletion of your personal data at any time. naxwin provides a straightforward process for you to exercise these rights without hassle.
Naxwin has never and will never sell players' personal data to any third party for marketing or commercial purposes. Your data is used solely for the operation of our platform.
All data is stored on servers protected with full encryption, strict access controls, and continuous monitoring. Only authorised personnel may access player personal data.
We only collect data that is strictly necessary to deliver our services. naxwin does not request irrelevant information and does not retain data beyond the period required.
Important Note: By registering and using the naxwin platform, you agree to the collection and use of your personal data as described in this Privacy Policy. Please read the entire document to understand your rights.
Naxwin ("we", "Platform", "naxwin") is committed to protecting the privacy of all users on our online entertainment platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data.
This policy applies to all users of the naxwin platform — including registered players, website visitors, and naxwin mobile app users. It covers all digital channels we operate, including the official website, Android app, iOS app, and any other platforms managed by naxwin.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws. In carrying out data processing, we adhere to the seven data protection principles: General Principles, Notice & Choice Principles, Disclosure Principles, Security Principles, Integrity Principles, Access Principles, and Data Transfer Principles.
Naxwin collects personal data in the following categories, depending on how you interact with our platform:
Registration & Identity Data:
Financial & Transaction Data:
Usage & Technical Data:
| Data Type | Collected | Shared with Third Parties | Deleted upon Request |
|---|---|---|---|
| Identity Data (Name, IC) | Yes | No | Terms Apply |
| Financial Data (Bank, E-Wallet) | Yes | No | Terms Apply |
| Session & Game Log Data | Yes | No | Yes |
| Cookie & Analytics Data | Yes | Analytics Only | Yes |
| IP Address & Device | Yes | No | Yes |
The personal data we collect is used solely for legitimate purposes directly related to the operation of the naxwin platform. The following are the specific purposes for which your data is used:
Naxwin does not use your personal data for third-party marketing, excessive profiling, or any purpose unrelated to the operation of our platform.
Naxwin does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, in certain circumstances, we may need to share data with the following parties:
All third parties working with naxwin are required to comply with privacy standards equal to or stricter than our own, and are not permitted to use your data for any purpose beyond what is specified in our contractual agreements.
Naxwin takes security infrastructure seriously to protect your personal data. The technical and organisational security measures we implement include:
While we take all reasonable steps to protect your data, no system is completely immune to cyber threats. In the event of a data breach affecting your rights, we will notify you and the relevant authorities within the timeframe prescribed by law.
The naxwin platform uses cookies and similar tracking technologies to enhance user experience and understand how our platform is used. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the naxwin platform. Continued use of our platform after a cookie notice means you consent to the use of cookies as described above.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data processed by naxwin:
You have the right to request a copy of the personal data we hold about you. Requests can be made through our customer support and will be processed within 21 business days in accordance with the PDPA.
If any of your personal data is inaccurate, incomplete, or outdated, you have the right to request a correction. We will update our records within a reasonable timeframe following verification.
You may request the deletion of your personal data subject to our legal obligations. Financial transaction data may need to be retained for a specified period for regulatory compliance purposes.
You may object to the processing of your data for specific purposes such as marketing communications. Requests can be made via your account settings or by contacting our support team.
You have the right to request your data in a machine-readable format. We will provide the relevant data in CSV or JSON format upon a valid request.
To exercise any of the above rights, contact the naxwin support team via live chat or email at [email protected]. Please include your account number and the right you wish to exercise. We will respond within 5 business days.
In the course of operating the naxwin platform, some data may be processed or stored on servers located outside Malaysia — specifically for international game provider services and cloud infrastructure services.
When cross-border data transfers occur, naxwin ensures that:
You consent to such data transfers by using the naxwin platform, subject to the protections stated above.
Naxwin retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law. The following is a guide to our data retention periods:
Once the retention period expires, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.
The naxwin platform is intended solely for adults aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
If you believe we have inadvertently collected data from a minor, please contact us immediately. We will take prompt action to delete the relevant data and close the associated account.
Naxwin uses an age verification system through a rigorous KYC process to ensure only eligible users can register and access our platform.
Naxwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform service developments.
When significant changes are made, we will notify you via:
Continued use of the naxwin platform after any changes take effect means you accept the updated Privacy Policy terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may reach us through the following channels:
We aim to respond to all privacy-related enquiries within 5 business days. For formal data protection complaints, you may also refer to the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights under PDPA 2010 have been violated.
Your privacy is our priority. naxwin is committed to addressing every enquiry transparently and promptly. Your trust is our most valuable asset.
Naxwin protects your privacy to the highest standard. Register today and enjoy a safe, fair, and responsible gaming experience with us.
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